Terms of Service
Please read the terms below before commissioning or purchasing.
Before You Commission
Please review the full Terms of Service below for detailed conditions.
Delivery
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Your completed 3D model will be delivered in VRM format.
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Unless otherwise stated, multiple facial expressions and Perfect Sync support (iOS ARKit) are included.
Payment
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Full payment is required upfront.
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Payment is due within three weeks of receiving the invoice.
Production Time
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Production usually takes approximately one month from the scheduled start date.
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The timeline may vary depending on the commission.
Revisions
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Up to 2 rounds of revisions are included during the color rough stage.
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Design changes are not accepted once 3D production has begun.
Usage
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The model may be used for VTuber activities including streams, videos, social media, and monetized content.
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Prior permission is required to create or sell merchandise using the delivered 3D model.
After-Delivery Support
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Clear technical issues caused by my work will be fixed free of charge if reported within 30 days of delivery.
Client-requested cancellations are non-refundable once work has begun.
Completed work may be used in my portfolio or promotional posts after the model has been publicly revealed.
Full Terms of Service
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Commission Terms Shop Terms
Commission Terms
GENERAL
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Individual commissions are generally accepted through VGen. If VGen is not suitable, direct commission inquiries may be submitted through the contact form. Business and corporate inquiries should also be submitted through the contact form. I usually respond to inquiries within one week.
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Prices are subject to change.
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I accept commissions only for characters you own or have permission to commission.
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Models are delivered in VRM format. Conversion to other formats is the client’s responsibility, and functionality after conversion is not guaranteed.
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Please respond within 3 days whenever possible. Delayed responses may affect the production schedule or delivery deadline.
PAYMENTS
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Payment is required in advance.
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For regular commissions, payment must be completed within 3 weeks after the invoice is sent. The commission slot is reserved after payment is completed. Unpaid commissions may be canceled after this period.
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For Surprise Me commissions, payment is required immediately upon acceptance.
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VGen commissions must be paid through VGen. Direct commissions are paid via PayPal; bank transfer is also available for clients in Japan.
DEADLINES AND DELIVERY
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Estimated production time is approximately one month from the scheduled production start date, depending on the commission.
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I will make every reasonable effort to meet the agreed delivery deadline. Delays caused by client responses, request changes, or unforeseen circumstances may require schedule adjustments.
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During production, I may work on personal or fan art projects. This will not affect the agreed production schedule or delivery deadline.
USE & INTELLECTUAL PROPERTY
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Copyright to the 3D model created by TomoYo remains with TomoYo. Rights to the original character and character design remain with their respective rights holders.
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The delivered model may be used for streaming, monetized online content, and social media.
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Redistribution, resale, or sharing of the files is prohibited.
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Use of the delivered model or related assets for NFTs, generative AI training, dataset creation, or similar AI development purposes is prohibited.
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Physical merchandise featuring the model requires prior permission and may require an additional licensing fee.
PORTFOLIO USE
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Completed work may be used in my portfolio and promotional materials after the client has publicly debuted or shared the model.
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Private / No Portfolio Use may be available for an additional fee. Please contact me in advance.
DESIGN REFERENCES & COLOR ROUGHS
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Design references must be provided before production begins.
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Regular custom commissions include a front-view color rough unless otherwise stated on the service page.
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Front-view-only references are accepted. If side or back references are not provided, those areas will be designed at the artist’s discretion to suit the character and chibi-style 3D model.
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A paid 3-View Color Rough option is available for clients who would like to review the front, side, and back designs before 3D modeling.
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Up to two revision rounds are included at the color rough stage. When the 3-View Color Rough option is selected, the two-round limit applies to all views combined.
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Once the color rough has been approved and 3D modeling has begun, further design-related revisions or additions are not included. Additional changes may require an extra fee.
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Minor adjustments may be made when translating a 2D design into 3D and are not considered errors.
MODEL TEMPLATE & STYLE
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Each model style is created using its own predefined body template. Super Chibi3D and Adorable Chibi3D use a two-color eye design as the standard specification.
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Unless otherwise stated, all new 3D models created by TomoYo include Perfect Sync support (ARKit-compatible facial blendshapes for supported iOS face tracking) as a standard feature. A compatible device and face-tracking application are required.
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Body-shape changes, additional design features, or custom eye designs may require an additional fee or may not be supported. Please request these before the commission is accepted.
CHIBI3D OUTFIT ADD-ONS
These terms apply to premade outfit add-on services for Chibi3D models.
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Outfit Add-Ons are available only for Chibi3D models originally created by me and are made using the original model data retained at delivery.
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Modifications made to the model after delivery will not be reflected in the new VRM file.
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Outfit designs are fixed. Minor adjustments may be made to fit the original model.
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Preset colors listed on the service page are included. Custom color requests may require an additional fee or separate quote.
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WIP updates and client-requested revisions are not included unless otherwise stated on the service page.
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Outfit versions are delivered as separate VRM files unless an outfit-switching option is included.
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If the original model data cannot be used, I may decline the request.
CHIBI MODEL CHARACTERISTICS
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Due to chibi-style proportions, clipping or deformation may occur in extreme poses, sitting positions, or certain tracking environments. This is an inherent model characteristic and is not considered a defect.
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Requests to reduce such behavior may require additional fees or may not be technically feasible.
FIXES AND UPDATES
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Please contact me within 30 days of delivery regarding clear technical errors caused by my work. Confirmed errors will be corrected free of charge.
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Technical errors include objective issues such as missing parts, broken data, or content that clearly differs from the approved references. Personal preferences, software or platform changes, tracking environments, and requests for improvement are not considered technical errors and may require additional fees.
REFUNDS
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The artist reserves the right to cancel an order in the event of a breach of these terms.
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Before payment, cancellation is free of charge.
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After payment but before work has begun, a full refund will be issued excluding platform or transaction fees.
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Work is considered started once initial setup, a rough sketch, or any 3D production has begun.
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After work has begun, cancellations requested by the client are non-refundable.
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If I cancel the commission for reasons unrelated to a breach of these terms, all payments will be fully refunded.
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Surprise Me commissions are non-refundable once accepted.
COMMUNICATION
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Communication may be conducted via:
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Email
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X (Twitter) DM
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Discord
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For VGen commissions, communication may also be conducted via VGen DM.
Shop Terms
USE
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Due to the nature of digital products, purchases are generally non-refundable, except where required by applicable law or in the case of a confirmed technical defect.
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The model may be used for streaming, videos, and monetized online content.
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Redistribution, resale, or sharing of the files is strictly prohibited.
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Physical merchandise using renders, screenshots, or other images of the delivered 3D model requires prior permission and may require an additional licensing fee.
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Credit is appreciated but not required.
LIMITATIONS
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Due to the stylized chibi proportions, clipping or deformation may occur during extreme poses, sitting positions, or certain tracking environments.
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This behavior is a model characteristic and not a defect.
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Compatibility with specific software or setups is not guaranteed.
FIXES
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If there is a clear technical error in the delivered files, please contact me within 30 days of purchase.
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Confirmed issues will be fixed free of charge.
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Support after 30 days or environment-specific issues may not be guaranteed.